Is Your Shark Vacuum Brush Not Spinning? This Is Why!

 Shark vacuum brush not spinning? Follow these simple steps to get it working like the first day you brought it home.  

I love my shark duo pet hair power brush. It’s the best vacuum I’ve ever had, but it is very annoying when I’m in the middle of a massive housework purge, and it doesn’t pick up as well as it should.

Luckily the shark vacuums are designed to be easily dismantled at home, so it’s usually very quick and easy to discover where the fault is situated. 

easy to dismantle shark duo
is your shark vacuum not spinning

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Why is my Shark vacuum brush not spinning? 

There may be a few signs that your shark roller brush is not working. 

  • The roll indicator light is red, or there are no lights on at all.   
  • Your vacuum cleaner suddenly stops picking up as well as it usually does and seems to be losing power.  
  • The brush bar stops spinning.  
  • The vacuum starts spitting out debris when not in use, leaving piles of dirt on the floor as you lift it. 

These problems can be frustrating, especially if your vacuum starts spitting debris out after vacuuming!

Today, we will run through a few simple steps to make sure that your shark vacuum cleaner stays problem-free. 

I shall be using the shark duo cordless model to talk you through the steps. I think the process is pretty much the same on the shark upright vacuum models such as the shark rotator, shark rocket, or the shark lift away

Firstly it is necessary to say that the shark duo models tend to get quite tangled with hair around the rotator brush. I tend to get rid of this after every use to keep it tangle-free, and save me from taking my vacuum apart every few weeks.  

Likewise, it is essential to clean the filter every 30 days to avoid loss of suction. I usually keep a spare one, so I don’t have to wait 24 hours for it to dry, you can get one here.

Is your shark vacuum brush not spinning?  

Try these troubleshooting tips! 

  1. Check you are using carpet mode. 

    If you have the settings on floor mode, then the brush roll will not spin. If the setting is on carpet mode, then the brush will turn.

  2. Check to make sure your vacuum hasn’t got a blockage. 

    Always make sure you turn the power switch off before you start to dismantle your machine. 
     The beauty of the shark duo is that all the vacuum cleaner parts come apart so that if you do have a blockage, you can see exactly where it is. 

    Check that there isn’t a blockage in the easy to empty dust cup. You can usually see if there’s an obstruction once you have cleared the dust cup. 

    Check that there aren’t any obstructions in the hose. You can check this by pressing the quick release foot pedal and removing the hose. You should then be able to see straight through the tube to make sure there are no blockages causing loss of suction. You could try dropping a small coin through the hose, and it should come straight through to the other end. 

    • Check the motorized floor nozzle to ensure nothing is blocking the rollers, hose, or any debris in the wheels. You can do this by removing the floor nozzle if you haven’t already, pressing the quick release foot pedal, and looking underneath for any obstructions.
    If the spinning brush roll is clogged with lots of hair and other debris, that could explain why the shark vacuum brush is not spinning.

    • To remove any hair caught in the vacuum cleaner’s brush roll, remove it by pressing the brush roll access buttons and removing the brush roll. 

    • I use a stitch picker to loosen the tangled hair etc., as it works better than anything else. You could also carefully use scissors. Shark has a tool specially designed to remove hair; you could try emailing their customer care department for advice on where to purchase one.

    shark vacuum tangled with hair

  3. Clean the filters

    • You should clean the filter every month to avoid loss of suction. 
    • It’s straightforward to do; you remove the dust cap or lid on the top of the vacuum handle, remove the sponge filter and run it under warm water for a few minutes until the water runs clear.

    • Do the same to the little filter which holds the sponge.

    • Leave both parts to dry for at least 24 hours. If you use the filter before it has dried, your vacuum will smell like a wet dog!
    If you can’t wait for twenty-four hours, you could buy a spare filter here.

    how to wash shark duo filters

  4. Reassemble all the parts of your vacuum and switch it on.

    If you’ve cleared all the blockages and have a clean filter, your vacuum should work, and the lights should be green on the powerhead.  

  5. Check that your vacuum is working.

    Turn on your vacuum, and check that the lights are on green. If there are no lights, there is no blockage, it’s ok to carry on. If the lights are a solid red, then there may be a problem that you still need to sort out. 

  6. Consult customer services

    If you think your shark has broken or the red light is still showing, contact customer services, who will be able to help you troubleshoot any problems, it may mean you need a new drive belt or something equally as simple. 

How to keep your shark vacuum in good working order. 

  • Make sure you clean your filters every four weeks, and more often if you are vacuuming after construction. 
  • Clear the spinning roller bar after each use to keep it clear of junk and debris.  
  • Empty the dust cup after every use to avoid clogging. 
emptying the dust cap shark duo
  • Make sure you are not vacuuming up bits of string, bobby pins, bits of paper, and sweet wrappers. Because although it’s tempting to vacuum up that bit of Lego instead of bending down to pick it up, it will very likely break your vacuum after long! 
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Read about how the shark duo gets under all the furniture. Read this super quick post!


My shark vacuum roller brush starts, then stops. What is happening? 

It is probably due to a blockage somewhere; it is best to follow the steps above for a clog-free vacuum.  

Where is the shark vacuum brush bar reset button? 

You can find the shark brush-bar reset button on the underside of the vacuum. 

What does it mean when the shark vacuum brush roll indicator light is not on?  

If the shark is working correctly, the lights will be green, if the roll is jammed or the shark is overheating the red light will be on. 

My shark rotator won’t turn on what is the problem? 

Sometimes the collection canister, if it is not locked incorrectly, will stop the shark rotator from working, this is often the case if it is slightly worn, remove the collection canister the re-click it back into place to see if that works. 

Read more

Now you’ve read all about keeping your shark vacuum clean, why not read how to clean the hall stairs and landing like a professional!

25 thoughts on “Is Your Shark Vacuum Brush Not Spinning? This Is Why!

    • Clare Davison says:

      Oh no sorry to hear this! It might be time to ring Shark customer services, if your vacuum is still under warranty they should replace the parts that are not working if you explain what the problem is. ☺️

  1. Mike says:

    Roller brush spins & stops intermittenly. Works great when it spins, then stops spinning, then starts…stops…starts…stops…

    • Clare Davison says:

      Hi Mike, It sounds like it could be a loose connection in the motor. Try calling Shark customer services if your machine is still under warranty they will send you a whole new part.
      Also just check that you have clicked the brush cover back in place properly! I’ve been guilty of that before! hope you get fixed soon!

  2. Chuck Schumacher says:

    We have a Shark Duo Clean upright. The main roller stopped working & was jammed a year ago. Unfortunately this model has no access to the belts. Customer service sold me a brand new lower section. Once I received it, I cut open the old one with a Dremel tool and found hair deep inside one end of the roller (not accessible from the outside). Recently the new one has stopped turning but unlike last time it will freely turn by hand. Must be a belt? I will have to call customer service again…

  3. Wende says:

    My shark cordless with the two batteries will work intermittently. Have cleaned all the parts brush bar filters but no joy could I have some help please

    • Clare Davison says:

      Hi Wende, it sounds like it may be due to a loose connection in the motor if it is an intermittent problem. I would advise you to ring Shark customer services, who may replace the part under warranty for you.

    • Clare Davison says:

      This may be due to an overheating issue, contact customer services, they may be able to send you a replacement part .

        • Clare Davison says:

          Hi Adriana, that’s a great question. Yes, it would make sense to allow it to cool down, however, the question is why is it overheating in the first place? If your machine is overheating it would suggest a fault within the motor, and constant overheating will put pressure on the motor and would probably cause the machine to break down. If your vacuum is under warranty Shark will replace the faulty part free of charge.

  4. Janice says:

    My shark rollers not working, green lights on, been fully cleaned and checked everything you have advised, shark site gave me FN07 error code.

    • Clare Davison says:

      Hi Janice sorry you are having problems with your Shark, if they’ve given you an FN07 code they should be sending you a replacement part for the bit that is faulty?

    • Clare Davison says:

      Hi Sonja, if you do not have a blockage and have made sure the roller guard is clicked into place it may be that you have a loose connection in the powerhead. If you go to the troubleshooting page on Shark’s website you should be able to get an FN07 code which will allow you to get the part replaced under warranty.

    • Peter Copeland says:

      Model IF200UK
      Flexographic duoclean
      Roller will not spin cannot turn roller with fingers pressure cannot move seized there’s no blockage, when turned on green light appears for approx 2 seconds before red light comes on, any advise.

    • Clare Davison says:

      Hi John, the best thing to do is to call Shark customer services who should be able to replace it free of charge if your machine is still under warranty. If it’s not under warranty you should still be able to order the part you need from them.

  5. Tony says:

    Here is a good way to diagnose if you need to clean out the three holes in the connection wand as dirt may deposit there and compromise the electrical current. Disconnect the long wand and connect the roller to the upper vacuum assembly without the wand. If the rollers work then use a pipe cleaner to clean the three holes in the wand and reassemble. Reclean if necessary. It should work after that.

  6. Jim says:

    I also have an upright with the same issues as everyone else. Roller stops and starts. It’s not a loose connection in the motor because it happens every time at the same intervals of time. I see that everyone else is complaining about the same thing. Shark needs to suck it up and admit they made an inferior part and should recall ALL of them with or without warranty.

  7. Dawn says:

    I have same issue rollers not rolling just clean and striped hoover down and still not rolling however shark are rolling all the way to the bank with these prices !!!

    • Iliana says:

      I have a Rocket duo and the brush and the light on the roller head do not work. The top with the handle and the light do.
      There is power passing the circuit board before the motor.
      Any thoughts? I am not sure how to confirm if the motor is bad.

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